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Refund Policy for Stepping Like GOD (SLG)

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At SLG, we want you to be completely satisfied with your apparel purchase. Our Refund Policy outlines the procedures for returns, refunds, and exchanges for orders placed on our e-commerce website, www.SteppingLikeGOD.com, for customers in the United States and internationally. This policy is designed to be clear and transparent, ensuring a smooth process for eligible returns. Please review the following procedures carefully.

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1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days of the delivery date, as indicated by the tracking information provided in your shipping confirmation email.

  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging included.

  • Eligible Items: Most apparel items purchased directly from www.slgapparel.com are eligible for return, except for:

    • Final sale items (clearly marked as such at checkout).

    • Underwear, swimwear, or other items deemed non-returnable for hygiene reasons.

    • Customized or personalized items.

    • Gift cards / Couponed Item 

    • Discounted Item

  • Proof of Purchase: A valid order number or proof of purchase is required for all returns.

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2. Refund Process

Step 1: Initiate a Return

  • Contact Us: To begin the return process, contact our Customer Service team within 30 days of delivery by:

    • Emailing SLG@SteppingLikeGOD.com with your order number, the item(s) you wish to return, and the reason for the return.

  • Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) and a prepaid shipping label (for U.S. customers only) within 3 business days. International customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

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Step 2: Package and Ship the Item

  • Packaging: Place the item(s) in their original packaging (or a secure alternative) along with a copy of your order confirmation or a note including your order number, RAN, and reason for return.

  • Shipping:

    • U.S. Customers: Use the provided prepaid shipping label to send the package via the designated carrier (e.g., USPS, FedEx, or UPS). Drop off the package at an authorized carrier location or schedule a pickup if available.

    • International Customers: Ship the package to SLG Returns Department, [----------], using a reliable carrier with tracking. We recommend retaining proof of shipment and tracking information.

  • Deadline: Items must be shipped back to SLG within 14 days of receiving the RAN to remain eligible for a refund.

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Step 3: Inspection and Refund Processing

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. This process typically takes 3–5 business days.

  • Refund Issuance: If approved, a refund will be issued to the original payment method within 7–10 business days of receiving and inspecting the return. The refund will include the purchase price of the item(s), excluding original shipping costs, unless the return is due to our error.

  • Notification: You will receive an email confirmation once the refund has been processed. For international orders, note that bank processing times or currency conversion may cause slight delays.

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3. Exchanges

  • Availability: Exchanges are subject to product availability. If you wish to exchange an item (e.g., for a different size or color), follow the same return procedure and indicate your exchange request when contacting Customer Service.

  • Process: If the desired item is available, we will ship the replacement once we receive and approve your return. If the item is unavailable, you may choose a refund or store credit.

  • Shipping for Exchanges: For U.S. customers, SLG will cover the shipping cost for the replacement item. International customers are responsible for shipping costs for the replacement item unless the return is due to our error.

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4. Defective or Incorrect Items

  • Reporting: If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at SLG@SteppingLikeGOD.com. Please provide your order number, a description of the issue, and photos of the item and packaging (if applicable).

  • Resolution: For approved claims, SLG will provide a prepaid shipping label (for both U.S. and international customers) and offer a replacement, refund, or store credit at your discretion. If a replacement is chosen and the item is unavailable, a refund or store credit will be issued.

  • Shipping Costs: SLG will cover all shipping costs for returns due to defective or incorrect items.

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5. Non-Refundable Costs

  • Original Shipping Costs: Original shipping fees are non-refundable unless the return is due to SLG’s error (e.g., defective or incorrect item).

  • Return Shipping Costs:

    • U.S. Customers: SLG provides a prepaid shipping label for eligible returns, so there is no cost to you unless you choose a different carrier.

    • International Customers: You are responsible for return shipping costs unless the return is due to our error.

  • Customs Duties/Taxes: Any customs duties, taxes, or fees paid on international orders are non-refundable through SLG. You may need to seek reimbursement from your local customs authority.

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6. Store Credit Option

  • If you prefer, we can issue store credit instead of a refund for eligible returns. Store credit will be issued as a digital code via email within 7–10 business days of receiving your return and can be used for future purchases on www.SteppingLikeGOD.com.

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7. International Returns

  • Customs and Duties: International customers are responsible for any customs duties or taxes associated with returning items. We recommend checking with your local customs authority for details.

  • Return Address: All international returns must be sent to SLG Returns Department, [--------}

  • Tracking: Use a trackable shipping method and retain proof of shipment, as SLG is not responsible for lost return packages.

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8. Exceptions

  • Final Sale Items: Items marked as "final sale" at checkout are not eligible for return, refund, or exchange unless defective.

  • Gift Cards: Gift cards are non-returnable and non-refunded.

  • Improper Returns: Items returned without an RAN, in ineligible condition (e.g., worn or washed), or after the 30-day period may be rejected and returned to you at your expense or disposed of at SLG’s discretion.

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9. Contact Us

For assistance with returns or refunds, please contact our Customer Service team:

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10. Additional Information

  • This Refund Policy is incorporated into our Terms and Conditions and is subject to the governing law and dispute resolution terms outlined therein.

  • SLG reserves the right to refuse returns that do not comply with this policy or are suspected of fraudulent intent.

 

Last Updated: July 14th 2025

Thank you for shopping with SLG. We are committed to making your shopping experience seamless and satisfactory.

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SLG ALWAYS!

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